Refund Policy

Return Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

Exchanges and Returns Policy

For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return.

Exchanges or returns are permissible under the following circumstances:

1. The product is damaged, or you have received the incorrect item.
2. The product's seal is broken upon delivery.
3. The product has expired before its delivery.
4. No items would be returned or refunded if they are bought in sale period or belongs to gifting category.
5. Any order-related discrepancies must be reported within 48 hours of delivery, along with a complete unboxing video for verification.

If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.

For exchanges, the replacement product will be delivered to you within 3-5 days after the return pick-up is completed.

If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.

Cancellation Policy

We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. SHRI SAMARTHA KRUPA MILK PRODUCTS reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer's personal or financial details.

Refunds

Upon receiving the parcel, kindly record a video while opening it, showing the package label and contents clearly. This will help ensure smooth processing in case of missing products.

If your refund request is approved by our executive team, the item must be picked up from your address in its original packaging. Once it reaches our warehouse, our team will inspect its condition, and based on the assessment, your refund will be processed accordingly. Please note that partial Cash on Delivery (COD) payments are non-refundable under any circumstances.

Contact for Returns

For return requests or queries:

• Email: shrisamarthakrupa4747@gmail.com
• Phone: +91 8530084747
• Hours: Monday - Saturday, 10 AM - 7 PM

Please mention "Return Request" in the subject line and include your Order ID for faster processing.